A

Access to Documents

27

Accessible Government Services for All

29

Agency Overview

5

Appointed Actuary

17

Audit and Compliance Committee

10

Audit Report

32

C

Capital Adequacy Standards

22, 24

Circulars

22

Commissioner's Report

3

Commonwealth Disability Strategy

28

Commonwealth Fraud Control Guidelines

28

Compliance Index

73

Contact Details

76

Corporate Governance

15, 18

Corporate Plan

18

Corporate Social Responsibility

29

Council Attendance

9

Council Certification

2

Council Members

8

Customer Service Charter

23

D

Documents held by PHIAC

26

E

Enabling Legislation

5

Environmental Performance

27

F

Financial Arrangements

7

Financial Monitoring

23

Financial Statements

31

Freedom of Information

26

Functions

5

G

Governance Standards

15

I

Industry Model

24

Insurance Premiums

14

Insure? Not Sure

22

Intellectual Property Guidelines

20

Internet Publications

23

Investing and Financial Activities

14

J

Judicial Decisions

20

L

Legislation

5

Letter of Transmittal

iii

Levies

7

M

Managing Supervision and Intervention

17

Ministerial Directions

20

O

Occupational Health and Safety Matters

27

Organisational Structure

8

Outcomes and Outputs

21

P

Performance

21

Performance Appraisals

12

Policy Orders

20

Private Health Insurance Legislation

6

Private Health Insurance Ombudsman (PHIO) Website

23

Private Patients' Hospital Charter

22

Professional fees

13

Publications

21, 26

R

Registration of Private Health Insurers

25

Review of CAC Act

19

Review of Private Health Insurers

15, 24

Risk Equalisation

7

Risk Management

19

Rules made by PHIAC

6

S

Service Charter

23

SEU

7

Social Justice, Access and Equity

12

Solvency Standards

22, 24

Statement by Council

34

Statutory Reporting Information

26

T

Table of Figures

75

Tabling of Annual Report

22

Training

13

W

Website

76