Publications

Publications:
PHIAC Customer Service Charter - 2007

Contents | 1 | 2 | 3 | 4 | 5 | Download PDF

Who the Customer Service Charter is for:

The Charter is designed for those who come into contact with the Private Health Insurance Administration Council (PHIAC), including:

private health insurers

the Department of Health and Ageing
members of the public, and other agencies, who receive publications or seek information from PHIAC

PHIAC also produces Insure? Not Sure? - - a booklet to assist consumers in making choices in relation to their health insurance. Copies are available on request from the PHIAC office and can also be downloaded from the PHIAC website.

What is the Charter for?

The Charter is to assist in understanding PHIAC’s role and what can be expected when dealing with PHIAC, what information can be provided by PHIAC, and the required standards of the services provided.

Some of the services PHIAC provides are:

Quarterly

Quarterly Statistics on contributors and coverage - printed editions are available by request and can be downloaded from the PHIAC website
PHIAC A Report - provides details about membership and benefits on a state and aggregate basis, and
PHIAC B Report - available only to private health insurers

Annually

PHIAC Annual Reports to Parliament, including Operations of Private Health Insurers

Other

General information about PHIAC and statistics - available from the PHIAC website
Managing Supervision and Intervention, PHIAC Reporting Requirements, and Risk Management Practises in the Private Health Insurance Industry - documents designed to provide guidance to the private health insurance industry
The publication and distribution of Insure? Not Sure? - available from the PHIAC office and the PHIAC website