About PHIAC
Providing information or feedback about PHIAC
PHIAC accepts complaints about its operations or performance. Any complaint will be referred to the appropriate Manager for action.
Investigating PHIAC’s processes
PHIAC’s administrative processes may also be investigated by other agencies such as the Commonwealth Ombudsman. Complaints about PHIAC’s processes should, in the first instance, be made directly to PHIAC to the Chief Executive Officer. If this does not resolve the matter, you may contact the Commissioner, and, as a final recourse, or if you feel as though you have not been treated fairly, you may write to or telephone the Commonwealth Ombudsman.
Further information about this process is available in PHIAC’s Customer Service Charter.
Who should you contact
There are six ways you can forward information to PHIAC regarding PHIAC’s operations or performance:
- phone our Office on 02 6215 7900
- send us the feedback form electronically to the CEO or Commissioner
- print the feedback form, complete it, and send it to:
Chief Executive Officer OR the Commissioner
Private Health Insurance Administration Council
PO Box 4549, Kingston ACT 2905
- write a letter to the above address setting out the information you wish to refer to PHIAC
- fax your letter or form to 02 6215 7977
- send an email to the CEO or Commissioner
For complaints and issues requiring possible investigation please mark all correspondence as ‘Private and Confidential’